Customer Experience

Insights for Proactive Service

Strengthening Customer Relationships

Customers value relevant service that responds to their needs. When service agents have a complete view into a customer’s sales history and service requests, they can deliver proactive responses and resolve problems quickly to build stronger customer relationships and drive sales.

Add Value To Every Customer Interaction
Senryo can integrate Oracle RightNow CX, a cloud-based customer experience application, with Fusion Sales to provide a complete view of the customer to users in sales, marketing and service. Teams within the organization can collaborate to proactively solve problems, identify new sales opportunities, and offer highly targeted recommendations to customers.

CE Methodology
Senryo uses Senryo Enterprise Application Methodology (SEAM) to implement Service Cloud Software. It is an iterative process using waterfall and agile methodologies to bring our customers benefits from their investment in quick order.